Spa Supervisor for a Thai Spa Salon - Europe

About the Role

Apt Resources is looking for a Spa Supervisor to oversee the daily operations of a reputable Thai massage salon in Montenegro, Europe. The role combines team supervision and hands-on spa treatment responsibilities, ensuring high service quality, hygiene, and smooth day-to-day operations. The ideal candidate will supervise Spa Therapists, coordinate schedules and treatment assignments, support staff performance, and ensure that all salon standards and procedures are consistently followed.

Key Responsibilities

• Supervise and coordinate the daily activities of Spa Therapists.
• Prepare and manage staff rosters, shifts, days off, and daily therapist assignments based on operational requirements and appointment schedules.
• Monitor staff attendance, punctuality, grooming, conduct, and overall performance.
• Ensure treatments are delivered consistently and in accordance with established Thai spa techniques, treatment protocols, and service standards.
• Monitor the quality of treatments and provide ongoing guidance, coaching, and support to Spa Therapists.
• Assist with the training, onboarding, and development of new and existing team members.
• Perform Thai massage, body massage, and other spa treatments according to qualifications and operational needs.
• Provide treatment coverage during busy periods, staff shortages, or when required by the appointment schedule.
• Coordinate therapist availability and treatment allocation to ensure efficient utilization of the team and smooth appointment flow.
• Monitor guest satisfaction and professionally address service-related requests, feedback, or complaints.
• Ensure treatment rooms and spa areas are properly prepared and maintained according to established cleanliness, hygiene, health, and safety standards.
• Monitor spa products, treatment supplies, linen, and other operational materials and coordinate replenishment requirements.
• Ensure appropriate and cost-conscious use of spa products and supplies by the therapist team.
• Conduct regular operational checks to ensure compliance with salon procedures and standards.
• Maintain clear communication between Spa Therapists and management regarding daily operations, staffing, performance, and guest-related matters.
• Support management with the implementation of operational procedures, service improvements, and quality standards.
• Promote a professional, respectful, and collaborative working environment and lead the team by example.
• Together with the Operations Manager, develop and adjust evaluation and motivation programs.

Qualifications

• Previous experience as a Spa Supervisor, Senior Spa Therapist, or similar position.
• Strong hands-on experience in Thai massage and body treatments.
• Previous experience supervising or coordinating a team of Spa Therapists.
• Experience preparing staff rosters and organizing daily operational schedules.
• Good knowledge of spa operations, treatment procedures, hygiene standards, and guest service.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to balance supervisory responsibilities with hands-on treatment duties.
• Relevant spa therapy/massage qualifications or certifications preferred.