Guest Service Center - Le Meridien Bangkok

About the Role

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities

• Provide memorable, personalized guest service throughout the guest stay, including check-in and check-out assistance.
• Process operational needs, address guest requests, and complete reports.
• Share highlights of the local area and information to enhance guest experience.
• Perform hands-on tasks: move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Maintain a safe workplace, follow company policies and procedures, protect company assets, and uphold quality standards.
• Maintain professional uniform, personal appearance, and communications at all times.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: None.
• License or Certification: None required.

Additional Information

Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time). Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis.