SCM Support & Hypercare Consultant

Introduction

SCM Support & Hypercare Consultant

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimise decision-making, and deliver exceptional customer experiences.

About the Role

We are seeking someone to support retail ERP and supply chain systems after go-live. You will work with business teams, IT, and vendors to solve issues, keep systems stable, and support daily operations.

Key Responsibilities

• Support ERP and supply chain systems in production
• Help during Hypercare and post go-live support
• Solve issues quickly and help prevent them from happening again
• Work with business users, IT teams, and vendors
• Support areas such as inventory, replenishment, warehouse, and planning
• Check integrations, data flows, and CSV files
• Track and escalate important issues
• Help with testing, training, and process improvements
• Be comfortable working in shift patterns requiring 24/7 availability in case of issues, including some weekends

Required Skills & Qualifications

• 3–6 years of experience in retail, supply chain, ERP support, or Hypercare
• Experience with ERP systems
• Knowledge of SQL / PL-SQL, Oracle DB, and Linux / Shell scripting
• Experience with CSV integrations
• Good problem-solving and communication skills
• Able to work in a fast-paced environment

Preferred Skills

GOLD ERP experience is a plus, but not mandatory.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,000 talented leaders, data scientists, and other professionals across over 30 countries.