Specialist Outbound Sales II

Job Purpose

The position holder will focus on the pro-active acquisition of new leads/prospects as well as maximizing sales of all aftermarket products to the existing F&B customer base. The ability to understand customer needs and effectively communicate our value proposition are vital. The position requires excellent telecommunication skills and the ability to communicate with customers at different levels in the organization in a professional and considerate manner. Experience in the use of CRM software will help the position holder with the mapping and maintenance of customer profiles in the CRM database as well as the effective cooperation with the sales and service organization.

Key Accountibility

• Sales of Donaldson replacement filters and other aftermarket products in assigned territory via daily calls and follow ups against a given sales goal.
• Independently plan and schedule outbound sales calls to maximize personal and territory sales efforts to achieve given KPI.
• Issue and follow up on written quotations for standard after-market product within set price and discount levels until placement of customer order.
• Following up with external sales/service/distributors on leads, generating and tracking opportunities through all the sales stages.
• Recover lost business
• Ensure that the CRM data base is maintained in a systematic and accurate manner in order to increase frequency of sales activities and to provide an up-to-date sales data source
• Advise clients of other products and services available, within the same business unit but also across other areas of Donaldson’s business.
• Collate and distribute client feedback on quality, new projects, budgets and competitor information. This data to be made available for the appropriate sales department/region in order to improve quality and increase sales opportunities and revenue.
• Liaise with internal sales and service organization in order to keep them fully informed on activities concerning assigned customers.
• Collect information of market trends, customer preferences and competitor activity, sharing information with others within the business unit for better strategic placement in the marketplace

Key Qualifications and Requirements

• Bachelor’s in engineering, food science, food engineering, business administration or related field.
• 2 – 3 years of experience in an internal sales function dealing with cliental via phone & electronic transfer.
• Strong mechanical/technical aptitude.
• Experience in using a CRM software.
• Strong communication skills; strong attention to detail
• Motivated, Aggressive, Competitive, High Energy, Independent Sales Professional
• Able to establish rapport and influence.
• Strong negotiation skills. High resilience and able to handle rejection from customers
• 2 years previous outbound telephone sales experience
• Proficient in Microsoft office software (Excel, PPT, Outlook and Word).
• Experience in the use of CRM software will be an advantage.
• Conversant in Thai and English