Assistant Learning Manager

About the Company

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments. We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

About the Role

Leads the Learning & Development function by developing and executing the hotel's learning strategy to build organisational capability, strengthen leadership, support talent development, and enhance employee performance. Partners with hotel leadership to drive a culture of continuous learning, ensure compliance with corporate learning standards, and deliver development initiatives that contribute to exceptional guest experiences and sustainable business performance.

Key Responsibilities

• Develop and execute the annual Learning & Development Plan.
• Conduct Training Needs Analysis (TNA) and coordinate learning initiatives across all departments.
• Deliver and oversee Orientation, Brand Induction, Leadership, Service Excellence, and Compliance Training.
• Manage the hotel's Learning Management System (Workday Learning) and maintain accurate training records.
• Monitor mandatory training completion and audit compliance.
• Support performance management, Individual Development Plans (IDPs), succession planning, and talent development.
• Coach Departmental Trainers and promote a culture of continuous learning.
• Measure training effectiveness and prepare monthly learning reports and KPIs.
• Manage the Learning & Development budget and external training providers.
• Partner with department leaders to improve team capability, engagement, and guest experience.

Skills & Qualifications

• Bachelor’s degree in Human Resources, Education, or related field.
• Proven experience in Training & Development / Learning & Development, preferably in hospitality.
• Strong skills in training facilitation, coaching, and mentoring.
• Knowledge of guest service standards and operational quality management.
• Excellent communication and presentation skills in both Thai and English.
• Strong leadership with the ability to motivate and engage teams.
• Analytical mindset with the ability to use guest feedback and data for improvements.
• Flexible, creative, and problem-solving oriented.

Core Competencies

• Learning & Talent Development
• Leadership & Coaching
• Strategic Planning
• Performance Management
• Stakeholder Management
• Communication & Presentation
• Change Management
• Business Acumen
• Problem Solving