Service Sales Manager-Pharma (Based in South Korea)

About the Company

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB; approximately 50 colleagues (Sales, Technical Support and Field Service) support customers in SEA, Pakistan and Australia / New Zealand. We are expanding our Engineering team in Asia Pacific and require experienced internal sales colleagues to interact daily with colleagues from various countries.

Responsibilities

• Development of growth-strategy for the assigned country- and customer-portfolio
• Setting up and executing a sales plan with focus on technical solutions
• Customer account / relation management; handling of situations
• Steer and support local agents in countries where we work with agents
• Identify potential and promote service products like spare parts, service, preventive maintenance, modernizations, service contracts etc.
• Follow through the entire sales cycle from lead generation to collection
• Coordination of larger projects and technical assignments with the manufacturing sites, technical team and customers
• Consult with manager and document and steer activities in CRM
• Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
• Other activities related to market development

Qualifications

• Bachelor or Master Degree in Engineering or/and other fields
• Minimum of 3 years' experience in South Korean technical sales, automation, system solution, preferably in machinery industry or technical industrial products
• Good experience with MS Office, CRM; experience with SAP is preferred
• Good English, both spoken and writing
• Good Korean spoken and written language and live in South Korea
• Strong customer orientation; detail-oriented and excellent problem-solving skills
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on own initiative as well as in a team environment with ability to travel in the region