Department Manager - O2O PMO (Business / Process Improvement)

Responsibilities

• Own end-to-end delivery of assigned O2O initiatives aligned with business priorities
• Translate roadmap into clear project plans, milestones, and cross-functional actions
• Drive coordination and accountability across Ops, Tech, Marketing, Commercial, and partners
• Manage risks, dependencies, and escalations to ensure predictable execution
• Track timeline, scope, and business impact; provide structured updates to leadership
• Support go-live readiness and post-launch stabilization

Skills

• Strong hands-on project and program management capability
• Cross-functional stakeholder management and influence without authority
• Execution governance and structured risk management
• Strategic prioritization with strong business acumen
• Data-driven tracking and performance monitoring
• Clear, concise executive communication
• High ownership mindset with strong problem-solving ability

Qualifications

• Bachelor’s or Master’s degree in Business, Engineering, Supply Chain, Information Systems, or related field
• 6+ years of project or program management experience in retail, eCommerce, or O2O environments
• Proven experience delivering large-scale operational system implementations (WMS, OMS, Rider/Last-mile systems, Retail Applications)
• Strong understanding of retail supply chain, fulfillment workflow, inventory management, and last-mile operations
• Strong stakeholder management skills with ability to influence cross-functional teams without direct authority
• Structured problem-solving and risk management capability
• Data-driven mindset with ability to track and interpret operational KPIs
• Strong executive communication and presentation skills
• Fluent in Thai and English (verbal and written)
• Preferred: Hands-on experience managing full project lifecycle (requirement → design → UAT → go-live → stabilization)

Additional Information

• CP AXTRA | Lotus's
• Nawamin Office: Buengkum, Bangkok 10230, Thailand