Country Sales Manager

About the Company

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members support customers with logistics, transport and supply chain solutions across 500 sites in 27 markets and a forwarding network spanning 150 countries. We are part of Japan Post.

Responsibilities

• Develop and execute local sales and marketing strategies aligned with corporate goals; set priorities, budgets and plans to achieve commercial objectives.
• Identify and drive growth opportunities across the country/cluster and assigned verticals, tradelanes or other initiatives.
• Drive new business development and strategic account acquisition and manage an individual portfolio of customers.
• Lead national sales teams, set and monitor KPIs and performance metrics, and collaborate with tender management and solutions teams to secure new business.
• Manage contracts, pricing quotes and long-term commercial agreements.
• Build and maintain strong relationships with key clients and partners; ensure customer satisfaction through tailored solutions and service excellence.
• Lead client implementation plans, oversee retention strategies and proactively identify and resolve client issues.
• Maximize profitability by linking goals with practical execution; conduct regular reviews of gross profit per client, mode and trade lane.
• Develop new services and revenue streams while reducing cost to serve; drive EBIT and volume growth across regions.
• Partner with operations, finance, IT and product teams to deliver solutions, improve operational efficiency and provide market intelligence to support product innovation.

Key Performance Measures

• Growth in Gross Profit (GP), volume and other metrics as aligned with regional/global leadership.
• Customer retention and new business acquisition rates.
• Strategic account penetration and expansion.
• Sales force effectiveness and pipeline conversion.
• Operational efficiency and CRM consistency.

Qualifications

• Bachelor’s degree in Business, Logistics or related field.
• 3–5+ years of experience in sales and marketing within freight forwarding or logistics.
• Proven leadership in global or multi-regional roles and experience in strategic selling, sales enablement and contract negotiation.
• Deep understanding of air/ocean freight, customs and supply chain solutions.
• Strategic thinker with strong commercial acumen; inspirational leader and team builder.
• Customer-centric, results-driven and an excellent communicator with cross-cultural sensitivity.
• Digitally savvy with data-driven decision-making skills.

Additional Information

If you are excited about this role but do not meet every requirement, Toll encourages you to apply. Toll values a diverse and inclusive workplace.

• You must be entitled to work in Thailand.
• Successful applicants must be prepared to undertake pre-employment checks including a criminal history check and medical.