Technical Account Manager , ES – APJC-ASEAN

About the Company

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. As a Technical Account Manager you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Thailand, you’ll have opportunities to develop technical, consulting and leadership skills, work with cloud technologists, receive mentorship and gain AWS certifications.

Responsibilities

• Build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy while reducing cost and complexity
• Develop trusting relationships with customers and understand their business needs and technical challenges
• Drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with partners ranging from developers to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning
• Provide post-sales consultative expertise as part of the Enterprise Support team
• Solve a variety of problems as customers migrate workloads to the cloud
• Uplift customer capabilities by running workshops and brown bag sessions

Qualifications

• 5+ years experience in a similar role (Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager)
• Expertise in two or more technical domains (e.g. system administration, networking, programming, DevOps, security, compute, storage, databases, big data, analytics)
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
• Preferred: Professional experience with AWS and/or other cloud offerings such as Azure or Google Cloud Platform
• Preferred: Understanding of DevOps practices and tools including Continuous Integration / Deployment

Benefits

• Mentorship and career growth opportunities, including support for AWS certifications
• Inclusive team culture with employee-led affinity groups and diversity programs
• Work/life harmony and flexible working culture

Additional Information

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.