Process Control (Loss Prevention)

Responsibilities

• Control Design & Process Improvement
  Translate Root Cause Analysis findings into actionable preventive controls. Design controls at multiple levels: System Controls (access rights, approval workflows, automated alerts); Process Controls (SOP, checkpoints, verification steps). Shift the organization from reactive correction to proactive prevention.
• Root Cause to Control Conversion
  Collaborate closely with internal teams (Loss Analysis and Fraud Investigation) to understand systemic vulnerabilities. Conduct risk assessments and prioritize control initiatives based on impact. Develop structured Control Design Proposals including risk description, control logic, implementation feasibility, and expected financial impact.
• Pilot, Implementation & Rollout
  Design and execute pilot implementations in selected high-risk stores. Measure effectiveness through before–after analysis. Oversee organization-wide implementation in collaboration with stakeholders such as Operations and IT. Ensure control implementation and compliance across branches.
• Cross-Functional Collaboration
  Act as the bridge between Loss Analysis Team, Fraud Investigation Team, Store Operations, and IT / POS System Teams. Facilitate structured decision-making around control implementation and ensure alignment between operational practicality and risk mitigation objectives.
• Monitoring & Continuous Improvement
  Track control effectiveness through key metrics such as repeat loss rate, control adoption rate, and residual risk trends. Continuously refine controls based on emerging risk patterns and support management reporting and presentations related to internal controls and loss prevention.