Project Associate - Operational Excellence & Automation, (Based in Bangkok, Thailand | Relocation Provided)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.

About the Role

This role is responsible for managing global operational excellence projects in the Customer Experience Group (CEG), focusing on automation of customer service and support, process optimization, and operations team's performance improvement. This role can serve as a good transition from software engineering/technical field to business, and vice versa.

Responsibilities

• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem
• Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda's departments as well as within the CEG organization to achieve projects milestones and goals
• Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements
• Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project
• Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally
• Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented
• Ensure constant communication between project teams and other stakeholders
• Work closely with Product Management/Engineering/Tech to improve the tool for end users
• This is a hands-on role where you have to build on a low-code/simplified JavaScript tool and conduct many of your own data analyses (primarily SQL, Metabase, & Tableau)

Qualifications

• Bachelor's Degree in Computer Science, Mathematics, Statistics, Engineering majors
• Fresh graduates-3 years of experience in data-heavy operations/software development/process flow automation development/management consulting
• Skilled at statistical software e.g. SQL, VBA, SAAS, Tableau, etc.
• Programming skills e.g. JavaScript, Python, etc.
• Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders
• Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background
• Comfortable with uncertainty and experimentation
• Strong English communication skills (additional language is a plus), conceptual ability and ability to work with stakeholders at all levels
• Able to work in a fast-paced, dynamic, multicultural environment
• Take initiatives and look for opportunities for improvements
• Willing to take and give feedback to colleagues
• Detail-oriented, hands-on with the ability to complete tasks with speed and accuracy

Benefits

• Competitive compensation package (relocation support for successful overseas candidates)
• Exciting, high-impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly
• Dynamic multinational working environment with colleagues of diverse educational and professional backgrounds
• Continuous learning and development opportunities through corporate learning programs
• Modern office space and convenient location at the heart of Bangkok metropolitan