Consulting, MS D365 CRM Solution Architect

The opportunity:

EY Business Consulting is expanding our Microsoft Dynamics 365 capability, and we are looking for talented individuals who are passionate about driving digital transformation for leading organizations across industries.

As a Dynamics 365 Consultant, you will help clients design, implement, and optimize solutions across the Microsoft ecosystem. You will play a key role in delivering CRM‑focused engagements using Microsoft Dynamics 365 and supporting integrations with surrounding systems.

Your key responsibilities:

• Work with clients from various industries to deliver Microsoft Dynamics 365 CRM solutions aligned with business needs.
• Provide functional and/or technical expertise across D365 modules, helping clients leverage the full value of the platform.
• Support project teams in defining solution architecture, including D365 capabilities, system integrations, data flows, and related components.
• Contribute to workshops, requirement analysis, process design, configuration, testing, and deployment activities.
• Explore opportunities for custom solutions and broader Microsoft‑ecosystem alternatives where appropriate (e.g., Power Platform, Azure services, ISV solutions).
• Strengthen client relationships through domain knowledge, communication, and problem‑solving.
• Contribute to new opportunities and proposals as EY continues to grow as a top-tier Microsoft global partner.

Essential Qualifications:

• 8-10 years of overall IT or Solution Architecture experience, including enterprise solution design, integration patterns, and end-to-end delivery of large-scale business systems.
• 5-8 years of hands-on Microsoft Dynamics 365 CRM/CE experience, covering configuration, customization, solution design, and implementation across modules such as Sales, Customer Service, Marketing, and Field Service.
• Strong business process knowledge of Order-to-Cash (O2C) cycles across industries — including lead management, opportunity management, quotations, order capture, service requests, after‑sales support, customer lifecycle, and revenue-related workflows — and ability to map these processes onto D365 CE capabilities.
• Experience working with customer engagement and service-oriented industries where O2C plays a critical role, leveraging D365 CE modules to enable sales cycles, service delivery, customer onboarding, case management, or field service operations.
• Strong working knowledge of Dataverse, Power Platform (Power Apps, Power Automate, Power BI), and integration technologies such as REST APIs and Azure services.
• Demonstrated capability to lead requirement workshops, translate business needs into scalable D365 CE architecture, and provide advisory-level insights to business stakeholders.
• Excellent communication skills and ability to work collaboratively with cross-functional teams and business leaders.