NCG Agent

Job Description:

• Real Time 24x7 days flight & road real time monitoring and management, activate contingency plans, effective & timely response trace & network requests, reporting and timely updates of service incidents with root cause, record for data analyse at timely and activate back up plans. Effective communication with network.
• Monitor network flight and shipment movements to ensure operational compliance and service performance.
• Proactively identify service disruptions and activate contingency plans to minimize transit time impact.
• Investigate, track, and resolve shipment exceptions, service incidents, and network irregularities.
• Coordinate with airlines, gateways, hubs, and service providers regarding inbound and outbound operations.
• Provide timely updates and communicate operational incidents to relevant stakeholders across the DHL network.
• Monitor shipment, ULD, and movement data accuracy while ensuring compliance with network standards.
• Create and manage shipment traces, following through until resolution.
• Support customer service teams by providing shipment status updates and resolving operational enquiries.
• Monitor key account and project shipments to ensure service commitments are met.
• Prepare accurate operational, performance, and incident reports and recommend improvement opportunities.
• Utilize network systems such as AQCC, AQCC e-Case, VISTA, OURS, OCNT, and ECIS to manage operational activities and exception handling.

Qualifications:

• Prefer at least 1 year experience within airline, transportation or logistics industry.
• Bachelor’s degree (Engineering/ Logistics / Cargo Management preferred)
• Software skills (Word, Excel, PowerPoint, Power BI, etc.)
• Strong Communication skills (English) in speaking, listening, reading and writing
• Willing to work in shift 24*7, along with multi-tasks, pressure and changes management
• Analytical, problem-solving, adaptability, organizing skills
• Leadership, effective listen – convince, interpersonal skills, Can Do spirit and Positive thinking
• Enthusiastic, dynamic drive, detail and result, energetic and principle
• Fast learner on applications and reporting tools