Thailand Customer Care Specialist

Job Purpose

Assist sales team in all internal sales-related duties

Principal Responsibilities

• Deal directly with customers either by telephone and electronically to obtain and evaluate all relevant information to handle product and service inquiries
• Receives purchase orders, processes and verifies the accuracy of orders from customers, and create sales order in SAP
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Provides customer service support and administration by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
• Communicate and coordinate internal departments from order taken till delivery, to meet customer’s requirement.
• Handle and resolve customer complaints
• Prepare daily, weekly, and monthly sales administration reports
• Supervisory the administration team to perform their core responsibilities effectively and efficiently.
• Prepare copper hedging request to procurement
• Prepare report for (SOP) Sales & Operations meeting
• Safety responsibility
• Quality responsibility
• Support sales team in all internal coordination / data gathering for sales-related duties such as raise quotation, order processing and monitoring of customer credit limits.
• Provide customer service and handling enquiries.
• Maintain customers’ records and filing.
• Enter confirmed sales contracts and orders into the system.
• Monitor Order Fulfillment.
• Prepare monthly local sales reports.
• Cover Receptionist duties when needed.
• Liaise with Logistics Dept on customers’ delivery

POSITION SPECIFICATION

Education

Minimum Diploma or its equivalent

Experience

3 minimum years sales admin experience

Other Essential Attributes

• Team player with good interpersonal skills
• Good communication and project management skills
• Customer service skills (telephone, problem-solving, handling customer enquiries and resolving complaints).
• Self-motivated and the ability to multi-task.
• Proficient in MS office skills in Word, Excel and PowerPoint.