Account Manager (Aroma Molecules), Thailand

About the Company

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food. With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations worldwide.

About the Role

Account Manager (Aroma Molecules), Thailand. Responsible for driving account growth and profitability by developing and executing strategic account plans aligned with customer business objectives and Symrise's Aroma Molecules Division capabilities. Manage key accounts, deliver agreed sales and profit targets and build strong customer relationships through a deep understanding of clients' decision-making processes, business strategies and brand focus.

Responsibilities

• Achieve agreed sales and margin targets for assigned accounts by developing and executing strategic account plans for the Aroma Molecules Division.
• Serve as the primary point of contact for assigned accounts, acting as liaison between customers and internal teams to ensure seamless communication and service delivery.
• Develop and sustain strong, trusted and long-lasting customer relationships to drive partnership growth.
• Expand account relationships by understanding key customers' needs and proactively proposing tailored solutions to drive new business opportunities.
• Oversee customer account management including negotiating contracts and agreements to maximize profitability and managing account receivables.
• Ensure timely and accurate delivery of products and services to meet customer expectations.
• Address and resolve customer issues and complaints to uphold service excellence and preserve client trust.
• Proactively identify and pursue new sales opportunities and prepare regular progress reports and sales forecasts for stakeholders.
• Provide market intelligence and competitive insights to support internal teams in strategic decision-making.
• Plan, coordinate and execute customer visits and promotional activities, including scheduling and program arrangements.

Qualifications

• At least 10 years of proven experience driving Aroma Ingredients sales in fast-growth markets.
• Demonstrated success in sales, delivering tailored solutions to meet customer needs.
• Preferably experienced in managing accounts within the Flavor & Fragrance industry or related industries such as chemicals and food ingredients.
• Proven ability to secure new business and negotiate deals that achieve sales targets.
• Excellent English communication (verbal and written) and interpersonal skills.
• Proven capability to handle complex scenarios and work independently with strong commercial acumen and results-oriented mindset.
• Excellent listening, negotiation, problem-solving and presentation skills.
• Highly organized with the ability to manage multiple priorities effectively and work efficiently in complex, multi-faceted environments.