Tencent Cloud Senior Industry Product Operations Manager — Risk Control & Anti-Fraud (Thailand)

About the Role

We are looking for a (Senior) Industry Product Operations Manager with solid experience in risk control, anti-fraud, business security, and financial risk management, as well as strong commercialisation capabilities and bilingual communication skills in native language and English. This role supports the commercialisation and solution delivery of Tencent Cloud Risk Control Solution (TCRS) in overseas markets and serves as a bridge between product, sales, solution, delivery, and client teams.

Responsibilities

• Lead solution design and commercial landing of Tencent Cloud TCRS products in overseas markets covering risk control, anti-fraud, and financial risk management.
• Develop industry-specific solutions for fintech, digital banking, consumer finance, payments, e-commerce, gaming, content platforms, and social networking.
• Translate TCRS capabilities (device risk, account security, transaction/payment risk control, credit risk, rule engines, model scoring) into clear business value for clients.
• Support end-to-end overseas sales process: requirement discovery, solution design, technical engagement, product demos, POC execution, pricing support, and commercial conversion.
• Independently conduct product introductions, solution walkthroughs, technical Q&A, value presentations, and client communications in native language and English.
• Analyse client risk issues and design anti-fraud and business security solutions across scenarios such as registration, login, marketing campaigns, transactions, payments, account security, and user lifecycle management.
• Design financial risk management solutions for pre-loan, in-loan, and post-loan stages (identity verification, application fraud detection, credit assessment, limit management, transaction monitoring, post-loan early warning, collection segmentation).
• Collect and translate overseas client requirements into product requirements and implementation roadmaps; work with product, R&D, algorithm, data, delivery, and sales teams to convert requirements into product capabilities.
• Consolidate project experience into standardised industry solutions, case studies, POC templates, and sales enablement materials; deliver product and industry training to internal teams and partners.
• Track overseas trends in risk control, anti-fraud, fintech, and compliance to support TCRS go-to-market strategy.

Qualifications

• Bachelor’s degree or above.
• Minimum 5 years of experience in internet risk control, anti-fraud, business security, fintech risk management, payment risk control, credit risk management, or related fields.
• Excellent bilingual communication skills in native language and English for client communication, solution presentations, document drafting, and cross-border collaboration. Mandarin speaking is a plus.
• Strong client-facing communication skills and business understanding; able to conduct requirement discovery, solution articulation, and value presentation independently.
• Proven cross-functional collaboration ability to coordinate product, R&D, algorithm, delivery, sales, and partner resources to drive complex projects to successful delivery.

Skills

• Deep understanding of anti-fraud, device/behavioural/IP/account risk, rule engines, and model scoring.
• Experience designing and evaluating POC tests, performance evaluation, and strategy optimisation.
• Ability to package solutions, produce product/industry decks, case studies, FAQs, competitor analysis, and deployment documentation.