Institutional Client Services (APAC)

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About the Role

Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. This role serves as the point of contact supporting our highest value customers and institutions across Binance’s products, working closely with internal teams to ensure top-tier service for institutional and VIP clients.

Responsibilities

• Serve as the point of contact supporting high-value customers and institutions on Binance’s various products
• Provide dedicated and prompt support to institutional and VIP customers via multiple communication channels
• Guide and support VIP customers on integrating and using Binance’s systems, including API usage
• Act as first-line support for account and system-related issues and represent VIP customers to internal teams (account, finance, risk, product)
• Collect customer feedback and manage projects to realize product change requirements
• Provide system and product updates to customers to ensure timely awareness of major changes

Qualifications

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
• Solid understanding of trading platforms and exchanges, including trading orders and execution processes
• Experience playing a client manager role and able to support client growth and business development
• Understanding of crypto derivative trading products
• Outstanding problem solving skills with the ability to resolve issues under high pressure
• Excellent communication skills to facilitate cross-departmental coordination
• Able to participate in an on-call rotation, as required by the business
• Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
• Hands-on experience in API trading is a strong plus
• Understanding of cryptocurrency concepts (e.g., blockchain transactions) and knowledge of derivative products (e.g., futures) are strong pluses

Benefits

• Competitive salary and company benefits
• Collaborate with global talent in a flat, user-centric organization
• Opportunities for career growth and continuous learning
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Additional Information

Binance is committed to being an equal opportunity employer. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or assessing responses; these tools assist the recruitment team but do not replace human judgment.