Customer Service Associate | Thailand

About the Company

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle-and back-office support, to empower our clients with streamlined operations and cutting-edge strategies. Our key clients include top trading platforms and cryptocurrency exchanges.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.

Our Philippines Team: We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia to support global accounts and 24/7 coverage.

Responsibilities

• Provide front-line support to customers via live chat, phone, and email.
• Answer inquiries and resolve issues related to products, platforms, and promotions.
• Address customer feedback and complaints in a professional manner.
• Record and update customer information and handle related documentation and administrative tasks.
• Assist with translation for customer announcement notices.

Qualifications

• Tertiary education (diploma or above).
• Willing to work on shifts, including weekends if required.
• Proficient in Microsoft Office.
• Fluent English, including written and verbal communication skills.
• Effective communication skills and a logical, analytical approach to problem-solving.

Benefits

• Career development opportunities within a pioneering account.
• Competitive compensation.
• Positive, supportive work culture.
• Focus on work-life balance.
• Non-taxable allowances (rice, medical, clothing, laundry).
• Complimentary coffee and snacks.
• Employee referral incentives.

Additional Information

Ready to apply? Click “Apply Now” or reach out directly by sending details to jasmine.galicia@hytechc.com.