Operations Specialist - Gulf Binance

Responsibilities:

• Daily Operations & Tier-2 Support Support daily operational routines and ensure key tasks are completed accurately and on time.
• Act as Tier-2 support for operational issues escalated from internal or customer-facing teams.
• Track, follow up, and coordinate issue resolution across relevant teams until closure.
• Prepare regular and ad-hoc operational updates for management review.
• Product & Business Operations Support product launch readiness from an operations perspective, including UAT coordination, SOPs, FAQs, internal alignment, and post-launch monitoring.
• Work closely with Product, Technology, Compliance, Risk, Customer Service, Finance, and other teams to ensure smooth execution.
• Review product flows and identify operational gaps, user pain points, or process risks before and after launch.
• Maintain and improve workflows, checklists, and internal playbooks to support scalable operations.
• New Business Operations Support operations planning and execution for new business initiatives, including Tokenization-related services.
• Help define operational workflows, control points, SOPs, and issue-handling processes for new services.
• Coordinate with Product, Compliance, Legal, Risk, Technology, Finance, and external partners to support launch readiness and post-launch operations.

Requirements:

• Bachelor’s degree in Business, Finance, Operations, or related field.
• 5-7 years of experience in operations, business operations, fintech operations, crypto exchange operations, platform operations, or related fields.
• Strong understanding of operational processes, issue resolution, and cross-functional coordination.
• Bilingual English/Thai is required to be able to coordinate with overseas partners and stakeholders.
• Good analytical thinking, attention to detail, and ownership mindset.
• Able to manage follow-ups independently and work in a fast-paced, regulated environment.
• Experience in crypto exchange, digital assets, fintech, securities, payments, banking, or regulated financial services.
• Ideal to have understanding of trading operations, fiat/crypto deposit and withdrawal flows, KYC, compliance operations, or risk control processes.
• Experience supporting product launches, UAT, SOP creation, or process improvement are good to have.
• Familiarity with Excel, Google Sheets, or dashboard tools is a plus.

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)