Sales Support Specialist (TA)

About the Company

As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe. We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future.

Summary of the Role

The Sales Support Specialist is responsible for providing operational and administrative support for the Terumo Aortic business

Key Functions / Responsibilities

• Verify stock availability and ensure appropriate sizes are available to support clinical cases as requested by the Clinical Specialist.
• Coordinate with Clinical Specialists and DKSH for product borrowing and returns.
• Maintain accurate records of product usage and prepare corresponding quotations.
• Assist with the preparation and submission of tender documents.
• Provide support during regular working hours and handle overtime duties as required.

Functional / Technical Skills

• Inventory Control & Warehouse Operations
  Knowledge of inventory control and warehouse operations.
  Ability to plan and manage product availability, including loan and return processes.
  Ensure appropriate product sizing and readiness for clinical use.
• Coordination & Communication (70%)
  Strong coordination skills across multiple stakeholders, including Clinical Specialists, distributors (e.g., DKSH), and internal teams.
  Ability to respond quickly to changing schedules or urgent clinical case requirements.
• Documentation & Quotation Preparation
  Proficient in preparing accurate product usage records and quotations.
  Basic understanding of tender document preparation and submission processes.
• Computer & System Skills
  Proficient in Microsoft Office applications, especially Excel and Word.
  Experience with ERP or inventory management systems (e.g., SAP, Oracle) is an advantage.
• Time Management & Flexibility
  Strong time management skills with the flexibility to handle overtime and support urgent requirements.

Education & Experience

• Bachelor’s degree in a related field such as Business Administration, Science, or a similar discipline.
• Knowledge of transportation and local logistics, with an understanding of the healthcare business environment.
• 2–5 years of experience in administrative support (import/export), supply chain, customer service, or hospital/medical device operations.
• Experience with ERP or inventory management systems (e.g., SAP, Oracle) is a plus.
• Experience working with medical devices, hospital operations, or healthcare logistics is an advantage.
• Familiarity with loan and return processes and tender documentation is an added benefit.