Senior Sales Operations Agent- Bangkok, Thailand

About the Company

An exciting opportunity to join the Qatar Airway’s Outstation team in Bangkok, Thailand as Senior Sales Operations Agent. In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.

Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.

What you'll be accountable for:

• Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.
• Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
• Maintain and generate reports as required by reporting Line Manager.
• Be the primary person in following up with customers and trade partners on enquiries, requests.
• Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.
• Support Travel Agencies with reservations related activities.
• Produce reports for relevant markets and share monthly performance reports.

Qualifications

• You should have at least a Bachelor’s Degree or Equivalent with Minimum 1 year of job-related experience.
• It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.

Skills

• Fluent in English, secondary language desirable.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general.
• Problem-solving skills, efficiency-oriented mindset.
• You must have the legal rights to live and work in Thailand to be considered for this role.