Field Service Quality (Sperry)

Job Duties

• Under broad direction, coordinates the failure investigations in Operations and Repair & Maintenance (R&M).
• Pro-actively implements solutions based on data from failure and trend analysis to mitigate repeat failures.
• Upon closure of failure investigations, creates and distributes customer failure reports and communicates best practices.
• Reviews and resolves gaps between local processes and Halliburton Management System (HMS) Standards.
• Updates and maintains district & global Service Quality (SQ) databases to ensure metrics are accurate for reporting purposes.
• Provides SQ leadership to the local operation team by reporting SQ statistics and improvement opportunities.
• Prepares and presents customer SQ Reviews.
• Visits field and shop locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.
• Arranges, participates and monitors local SQ audits and occasional vendor audits.

Qualifications

“Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available, including “Field Service Quality Coord, Sr".Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.