FB Sales Manager

About the Role

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As a Sales Manager/Assistant Sales Manager/Senior Sales Manager, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Represent the hotel to prospective clients and serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
• Drive new business: respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts
• Manage the full sales cycle: conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment
• Develop and execute strategic sales plans to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
• Analyze sales performance and lost business reports to identify opportunities to strengthen conversion and competitiveness
• Collaborate across departments to coordinate fulfillment of contracted services and uphold the highest standards of client satisfaction
• Supervise and develop team members: monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

• Diploma or degree in Hospitality, Business, or related field
• Minimum 3 years of experience in hotel Corporate, MICE, or Group room sales
• Proven track record in driving revenue and managing key accounts
• Strong negotiation, presentation, and relationship-building skills
• Technical proficiency in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey)
• Ability to analyze sales data and market trends to inform strategy
• Excellent communication and leadership skills with a collaborative mindset

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With a company-wide commitment to providing the best stay for every guest, Hilton supports your journey every step of the way.