Account Manager

Job Summary

The Account Manager is responsible for developing and nurturing long-term, differentiated, and sustainable partnerships with hotel partners. Through a consultative and data-driven approach, the Account Manager leads strategic negotiations, delivers compelling joint value propositions, and ensures the commercial success of the portfolio. This role is pivotal in the tandem model, working closely with the Account Optimization Manager to align strategy, execution, and performance monitoring.

Job Responsibilities

• Conduct face-to-face meetings with partners to present tailored, compelling propositions.
• Communicate the unique benefits of partnering with Hotelbeds.
• Lead high-stakes negotiations with new and existing partners.
• Secure favorable terms and close high-value agreements.
• Drive revenue growth within the given portfolio.
• Identify opportunities to improve contracting quality and conversion rates.
• Monitor and act on performance metrics.
• Integrate HBX Group ecosystem solutions into partner strategies.
• Identify and onboard new strategic accounts.
• Collaborate with Business Development Managers to harvest signed acquisitions.
• Maintain accurate records in internal tools
• Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.

Skillset and Experience required

• Strong negotiation and influencing skills
• Ability to effectively connect and communicate with the top hotel decision makers (Owner, GM level)
• Proven track record of strategic high-value deal closures
• Strategic account planning
• Data analysis and insight generation
• Adaptability and solution orientation
• Strong understanding of the Thai hotel market
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Highly organised and efficient with attention to detail
• Fast learner
• Experience with tools such as Salesforce and Tableau
• English proficiency at the business level

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.