Customer Service Specialist

WHAT YOU WILL DO

Work as the Customer Service Specialist—you’ll conduct back-office activities, process customer orders, oversee outbound customs/trade matters, and maintain critical customer data, all while boosting revenue efficiency, hitting delivery timelines and elevating the entire customer experience across Southeast Asia!

To break it down, your responsibilities will include:

• Master international trade requirements especially within the Southeast Asia region
• Assess and process orders with factories and customers
• Evaluate orders and get required approvals (pricing, discount, shipping etc.) prior to processing
• Log all orders into the Order book
• Coordinate with factories on production lead times and ensure order readiness
• Attend factory calls to understand production issues and discuss ways to improve delivery times
• Ensure an appropriate order flow with the compliance to organizational policies
• Coordinate the finance department to resolve invoice and pricing issues
• Monitor & evaluate factory orders processes and provide weekly reports to customers and sales
• Manage communication between all regional stakeholders (Finance, Commercial Sales, Leadership)
• Work with factory and customers for a smooth order to delivery process (E2E)
• Verify the accuracy of shipping documents and proactively avoid any issues during custom clearance
• Upkeep and maintain customer order database
• Log, monitor and evaluate all order sales issues
• Collaborate and assist commercial sales team when required

ABOUT YOU

To be successful in this role, YOU will bring:

• At least 2-5 years customer service experience
• Experience in Logistics and Supply Chain
• Experience in International Trade
• Knowledge of import/export carriers and customs matters.
• Strong Excel dashboard and visual presentation skills
• Significant attention to detail
• Problem solving and decision-making skills.
• Strong interpersonal and communication skills (Verbal & Written)
• Strong teamwork attitude
• English and Thai - Full Professional Proficiency
• Qualification in any relevant field
• Fuel Retail industry knowledge and experience (preferable)
• Ability to build and sustain relationships at all levels within and external to the organization.
• Excellent communication skills both written and verbal.