Customer Success Manager, Lark - Thailand

About the Role

We're a dedicated Customer Success Management (CSM) team committed to ensuring our customers' triumphs. We're not just problem solvers – we're partners in achieving success. Our customer-centric approach, fueled by empathy and expertise, ensures that our customers' goals are our goals. From proactive solutions to data-driven insights, we're dedicated to maximizing our customers' experience.

Responsibilities

• Onboard and guide customers across the APAC region (with a focus on the Thailand market), ensuring a seamless implementation experience.
• Amplify usage by cultivating deep and broad usage with the Lark product, introducing new product features and sharing best practices with customers.
• Contribute to building an exceptional customer experience with the Lark product, ultimately minimizing customer churn.
• Nurture relationships with identified accounts and become a trusted advisor to decision-makers and executive buyers.
• Drive desired customer outcomes by collaborating with relevant internal and external stakeholders.
• Develop reporting and insights for the Customer Success team to track value delivery to customers and provide greater visibility to internal stakeholders.

Qualifications

Minimum Qualifications:

• Prior experience in a product and customer-facing role in a B2B context.
• Independent initiator and self-starter who proactively engages with customers and drives initiatives even when remote.
• Effective communicator in both Thai and English with business fluency required to liaise with Thai and English speaking customers.
• Empathetic engagement: able to listen, understand, and respond to customers' needs and challenges.
• Ability to form strategic partnerships and understand the broader business goals of customers.

Preferred Qualifications:

• Relevant experience within the B2B SaaS industry.
• Mission-driven mindset with strategic thinking, ownership, and accountability for measurable outcomes.
• Comfortable working in a fast-paced, startup-like environment with an entrepreneurial mindset and adaptability to change.
• Creative thinker who brings fresh perspectives and ideas beyond assigned roles.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect. Global, diverse teams make that possible and we lead with curiosity, humility, and a desire to make impact. By fostering an "Always Day 1" mindset, we aim for meaningful breakthroughs and growth.

Additional Information

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. The company celebrates diverse voices and seeks to create an environment that reflects the many communities it reaches.