HR Director

About the Role

Location: Bangkok, Thailand
Employment Type: Full-time, Onsite

We are looking for an experienced HR Director to build and lead the HR function across our growing group with a primary focus on F&B and restaurant operations. This is a key leadership role for someone who can create structure, build teams, and develop scalable HR systems for a multi-outlet restaurant group and wider business operations. The HR Director will work closely with ownership, senior management, operations leaders, front and back office teams to support the company’s next stage of growth.

Responsibilities

• Build and lead the HR function across a growing group with a primary focus on multi-brand F&B operations.
• Design the HR team structure, reporting lines, workflows, policies, and SOPs.
• Support organization structure, manpower planning, role clarity, and career paths across outlets and support office teams.
• Lead recruitment strategy for restaurant operations, kitchen, service, management, and back-office roles.
• Develop onboarding, training, and leadership development programs for frontline and management teams.
• Implement performance management systems, KPIs, incentive structures, and employee evaluation processes.
• Oversee employee relations, disciplinary matters, staff welfare, and compliance with Thai labor law.
• Review compensation, benefits, service charge policies, and retention strategies.
• Improve HR administration and back-office people processes including contracts, attendance, payroll coordination, staff records, uniforms, and HR reporting.
• Track key HR metrics such as turnover, vacancy rate, absenteeism, training completion, and staffing costs.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Minimum 8–10 years of HR experience, preferably in restaurants, hospitality, hotels, retail, or service businesses.
• Proven experience building HR structures, teams, systems, policies, and processes.
• Experience managing HR across multiple outlets, branches, or business units is strongly preferred.
• Strong knowledge of Thai labor law and HR best practices.
• Hands-on, practical, and comfortable working closely with restaurant operations teams.
• Strong leadership, communication, problem-solving, and people management skills.
• Fluency of both Thai and English is required.