Sales Account Manager - SMB (Bangkok)

About the Company

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering salons, barbers, spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments. Headquartered in London, United Kingdom, with 15 global offices across North America, EMEA and APAC. The Fresha platform provides bookings, point-of-sale, customer records, marketing automation, loyalty, inventory and team management, and integrates with Instagram, Facebook and Google.

About the Role

Reporting to the Account Management Team Lead, South East Asia, you will be accountable for building relationships and driving monetisation of the Fresha platform for an existing portfolio of SMB Partners. The role focuses on growing and educating current Partners (not acquiring new businesses). Location: Bangkok (onsite).

Responsibilities

• Meet KPIs for monetisation and revenue growth by proactively engaging and educating Partners on Fresha’s value.
• Introduce, educate and convert Partners to Fresha’s payments solution and other monetisation features.
• Optimise listing content and availability competitiveness on the marketplace to maximise conversions.
• Act as a dedicated advisor for a pool of Partner accounts, supporting product adoption and recommending suitable products based on Partner needs.
• Ensure a strong Partner experience by running video meetings, communicating features and benefits, and collaborating with Sales and Onboarding for smooth handovers.
• Provide product feedback to Product teams to influence future releases.
• Use consultative sales techniques to understand needs and upsell / cross-sell the Fresha Platform.

Qualifications

• 3+ years experience delivering commercial outcomes in an Account Management role.
• Commercially motivated with ability to adapt and achieve targets.
• Proven experience using and analysing data and reporting to improve commercial outcomes.
• Experience in an outbound call environment or related sales / teleprospecting preferred.
• Excellent written, verbal and presentation skills.
• Creative problem-solving mindset; proactive self-starter and team player willing to support the wider team.
• Strong relationship-building and consultative selling ability.

Additional Information

• Added bonus: fluency or conversational ability in English and Thai, and experience within the beauty & wellness industry.
• Interview process: screen call (video, ~30 mins) with APAC Talent Partner; video interview (~45 mins) with AM Team Lead & Head of Account Management SEA; business case presentation (video, ~60 mins). Fresha aims to complete the interview process and deliver feedback within two weeks.
• Inclusive workforce: Fresha creates a culture where individuals of all backgrounds feel included and empowered. All applicants receive fair consideration and Fresha does not discriminate based on legally protected characteristics in the location where the candidate is applying.