Strategic Account Manager (Telecommunications accounts)

About the Company

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, provides AI visibility and consolidated security for enterprises and governments. This role is based in Thailand with a hybrid work arrangement.

About the Role

The Strategic Account Manager (SAM) will focus on proactively selling Trend AI products and services into strategic telecommunications accounts, partnering with resellers, system integrators, and Telco ecosystem partners to meet and exceed quota.

Responsibilities

• Act as primary account lead for assigned Telco accounts and deliver a tailored Client Value Proposition for the telecommunications industry
• Work closely with Telco clients to identify business needs, network initiatives, digital transformation directions, and act as a trusted adviser on cybersecurity solutions
• Support clients on Telco-specific security challenges including network infrastructure protection, 5G security, and cloud-native environments
• Be the internal authority on assigned Telco accounts, providing insights, context, and account strategy
• Partner cross-functionally with Technical, Strategic Partner Manager, and Marketing teams to align on customer goals and KPIs
• Proactively identify and drive new opportunities within Telco accounts and stay ahead of industry trends and procurement cycles
• Develop and manage reliable forecasts and disciplined use of sales forecasting tools, account plans, and CRM (Microsoft Dynamics 365)
• Represent Trend AI at Telco industry conferences, trade shows, and seminars and support programmes to promote Trend AI's presence in the Telco sector
• Maintain accurate and up-to-date account information in Microsoft Dynamics 365

Qualifications

• 5+ years of enterprise account management experience within IT, cybersecurity, or telecommunications solutions
• Proven experience managing and growing Telco sector accounts (mobile operators, fixed-line providers, ISPs, Telco infrastructure companies)
• Strong understanding of Telco business models, network architectures, and evolving security needs of telecommunications providers
• Familiarity with Telco-specific challenges such as 5G security, network slicing, OT/IT convergence, and regulatory compliance
• Ability to engage effectively at the C-level and with technical leadership teams
• Working knowledge of cybersecurity, networking, and IT solutions, with awareness of competitive offerings
• Knowledge of virtualization and cloud-based security solutions preferred
• Consistent track record of meeting and exceeding quota in large, complex account environments
• Bachelor's degree in Engineering, IT, Telecommunications, or Management is a plus

Additional Information

• Employment type: Full-time
• Work arrangement: Hybrid (Thailand)