Service Supervisor

About the Role

Otis & Sigma is expanding its service operations in Thailand and is seeking a Service Supervisor / Senior Associate, Field Services to lead field service teams and deliver safe, reliable, and high‑quality maintenance services. Location: Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, Bangkok 10250.

Responsibilities

• Supervise daily field service operations, including 24-hour emergency breakdown support, in line with maintenance schedules.
• Ensure strict compliance with safety, FPA, EH&S, and WWJSSS requirements, including audits and implementation of corrective actions.
• Lead, coach and develop service technicians to achieve high efficiency, quality, and safety standards.
• Conduct regular site inspections, daily briefings, and weekly service review meetings to improve troubleshooting and reduce breakdowns.
• Perform customer visits and prepare monthly service reports to support customer satisfaction.
• Coordinate with the Service Sales team on repair works and billing to support service sales and margin targets.
• Carry out other duties as assigned by management.

Qualifications

• Bachelor’s degree in Electrical Engineering or Mechanical Engineering.
• Experience in field service operations, preferably in elevators, escalators, or related industries.
• Strong leadership, coordination, and problem‑solving skills.
• Customer‑focused mindset with good communication skills.
• Proficient in computer and digital tools for service operations (MS Office and related tools).
• Ability to communicate clearly in English (written); spoken English is an advantage.
• Thai language proficiency is required.

Benefits

• Work with a global industry leader in elevators and escalators.
• Strong focus on safety, ethics, and people development.
• Career growth opportunities within Thailand and internationally.
• Equal opportunity employer with reasonable accommodations for qualified individuals with disabilities.