Customer Service Representative
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
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The Customer Service Representative serves as the primary contact for customers, providing high-quality service across various channels, managing inquiries, registrations, and complaints. This role focuses on ensuring customer satisfaction, promoting products, and contributing to business growth.
รายละเอียดงาน
Role purpose:
The Customer Service Representative (CSR) is the first point of contact for customers, delivering high-quality service across face-to-face, phone, email, web chat, and social media channels. The role manages enquiries, registrations, transactions, and complaints, ensuring accurate information, efficient service, and a positive customer experience. CSRs also identify opportunities to promote relevant products and services, supporting customer satisfaction, retention, business growth, and the British Council's mission of building trust and understanding worldwide.
Main Accountabilities:
- Deliver excellent customer service across multiple channels (face-to-face, phone, email, web chat, social media), ensuring enquiries, complaints, and registrations are handled professionally, accurately, and in line with service standards.
- Maintain accurate and timely data entry on CRM and other systems, ensuring compliance with safeguarding, financial, and information security policies.
- Identify opportunities during service interactions to recommend suitable products and services, contributing to sales and retention targets.
- Provide feedback and insights on customer needs, behaviours, and issues to support continuous improvement and Voice of the Customer initiatives.
- Support the delivery of operational processes such as booking consultations, payments, refunds, and customer communications, ensuring alignment with quality audit requirements.
- Continuously develop knowledge of British Council products, services, and policies to ensure customers receive up-to-date and accurate information.
Qualifications and Work Experience:
Work Experience
Essentials
- Experience of working in a customer-facing role, delivering services to agreed quality and sales targets.
- Strong computer literacy with the ability to use standard applications confidently.
Desirables
- Experience of supporting service-to-sales opportunities within a customer interaction.
- Proficient in using computer systems and digital tools including CRM platforms and online registration systems
สวัสดิการที่ได้รับ
คุณสมบัติผู้สมัคร
- ประสบการณ์
- 1-2 ปี
- การศึกษา
- ไม่ระบุ
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