Solution Manager - F&B & Supermarket

Responsibilities

• Manage and optimize existing maintenance service contracts to ensure operational excellence and client satisfaction.
• Identify and address gaps in service delivery to strengthen overall maintenance operations.
• Streamline processes and workflows to reduce operational costs and improve efficiency of maintenance service delivery.
• Identify and pursue upsell opportunities for additional services or expanded contract scopes within current client accounts.
• Ensure adherence to service level agreements (SLAs) and maintenance KPIs.
• Lead the sales cycle for new maintenance service contracts, from lead generation to closing.
• Manage and mentor the sales team to consistently achieve and exceed sales targets for new service agreements.
• Develop and implement new service delivery models and solutions tailored to client needs within the maintenance sector.
• Define and set up new maintenance projects/contracts, ensuring seamless handovers to the Operations and Service Delivery teams.
• Oversee the Project Coordinator team to ensure effective client communication, project progress, and the achievement of maintenance KPIs in collaboration with the Operations team.
• Review tender documents, technical specifications, and client requirements for new maintenance bids.
• Develop detailed proposals and cost estimates for new service contracts.
• Conduct market research to identify and explore new market segments and expansion opportunities within the maintenance service industry.
• Strategize and execute initiatives to increase client retention and recurring revenue.
• Research and propose new business models and service offerings to adapt to evolving industry trends and technological advancements (e.g., predictive maintenance, IoT integration).
• Analyze competitor offerings to identify areas of strategic advantage.
• Build and maintain strong, long-term relationships with key clients and industry stakeholders.