Inspector Team Leader

About the Company

At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we secure every step of the supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our Consumer Goods Division helps brands, retailers and manufacturers deliver safe, quality and ethically made products, from clothes and footwear to toys, electronics, appliances, and furniture.

Responsibilities

• Supervise and support the inspector team in Thailand through daily follow-up, strong monitoring of field activities, and KPI-based performance management.
• Conduct unannounced inspections, shadow inspections, on-site audits, and performance evaluations to ensure compliance with QIMA standards.
• Act as a trainer and coach by providing technical guidance, organizing weekly/monthly case-sharing sessions, and strengthening team capability and engagement, including freelance inspectors.
• Maintain a strong on-site presence (4–5 times per week) to closely monitor operations and inspection quality.
• Propose and implement solutions to improve service standards and prevent quality issues in inspection activities.
• Lead claim investigations from clients and implement corrective action plans when required.
• Support business development by representing QIMA in customer meetings, providing technical expertise, and launching inspection programs.
• Oversee operational aspects of key client inspection programs while maintaining strong relationships with suppliers and factories.
• Optimize and manage operational costs within the region.

Qualifications

• Thai national based in Bangkok, Thailand, with a mature professional profile and strong leadership presence.
• Minimum 8 years of experience in team management, preferably in inspection, quality control, or field operations.
• Proven experience in field operations management, team supervision, coaching, and performance management.
• Strong ability to manage operational challenges, drive discipline, and ensure inspection quality standards.
• Experience working in fast-paced operational environments with strong decision-making and problem-solving capabilities.
• Professional working proficiency in English, both written and spoken.

Skills

• Leadership and people management
• Quality control and inspection expertise
• Strong communication and stakeholder management
• Analytical and data-driven mindset; tech-savvy with the ability to work effectively across operational systems and digital tools
• Detail-oriented and proactive approach; reporting and follow-up management

Additional Information

• Please submit your CV in English to Anna Nguyen at anna.nguyen@qima.com or contact via WhatsApp at +84 917043302.