Inspector Team Leader

About the Company

At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we secure every step of the supply chain with quality inspections, supplier audits, certifications, and lab testing, powered by our intelligent digital platform.

Our team of 5,000 QIMers across 40 offices and laboratories share a passion for innovation and integrity. The Consumer Goods Division helps brands, retailers and manufacturers deliver safe, quality and ethically made products—from clothes and footwear to toys, baby products, electronics, appliances and furniture.

About the Role

As an Inspector Team Leader, you'll report to a Global Operations Manager and work as part of our Operations team in Bangkok, Thailand.

Responsibilities

• Supervise and support the inspector team in Thailand through daily follow-up, monitoring of field activities, and KPI-based performance management.
• Conduct unannounced inspections, shadow inspections, on-site audits, and performance evaluations to ensure compliance with QIMA standards.
• Provide technical guidance, training and coaching; organize weekly/monthly case-sharing sessions and strengthen capability and engagement, including freelance inspectors.
• Maintain a strong on-site presence (4–5 times per week) to monitor operations and inspection quality.
• Propose and implement solutions to improve service standards and prevent quality issues in inspection activities.
• Lead client claim investigations and implement corrective action plans when required.
• Support business development by representing QIMA in customer meetings, providing technical expertise, and launching inspection programs.
• Oversee operational aspects of key client inspection programs and maintain strong relationships with suppliers and factories.
• Optimize and manage operational costs within the region.

Qualifications

• Thai national based in Bangkok, Thailand, with a mature professional profile and strong leadership presence.
• Minimum 8 years of experience in team management, preferably in inspection, quality control, or field operations.
• Proven experience in field operations management, team supervision, coaching, and performance management.
• Strong ability to manage operational challenges, drive discipline, and ensure inspection quality standards.
• Experience working in fast-paced operational environments with strong decision-making and problem-solving capabilities.
• Professional working proficiency in English, both written and spoken.

Skills

• Leadership and people management; strong communication and stakeholder management.
• Quality control and inspection expertise; reporting and follow-up management.
• Analytical, data-driven mindset and tech-savvy with the ability to work effectively across operational systems and digital tools.