Chiang mai | Customer Service Representative

About the Role

• Position: Customer Service Representative (On-site) — Chiang Mai
• Employment: Full-time; immediate joiners preferred; willingness to work shifts required
• Salary: THB 12,000 + KPI incentives
• Freshers welcome; no experience required

Responsibilities

• Resolve customer inquiries with accuracy and a friendly touch
• Manage interactions via phone, email, live chat, and social platforms
• Troubleshoot issues and provide detailed product information
• Maintain high satisfaction scores and meet service level targets
• Collaborate with internal teams to improve the customer journey

Qualifications

• Fluency in Thai; basic to good English (written & verbal)
• 6+ months in customer service or call centers preferred; freshers welcome
• Familiarity with CRM tools, email, and fast typing skills
• Problem-solver who can multitask in a fast-paced environment
• Willingness to work shifts as required

Benefits

• Opportunity to work in a dynamic, tech-forward environment
• Professional growth and training in CRM and customer experience management
• Supportive team culture in the heart of Chiang Mai

Additional Information

• Refer your friends and get hired together