Tesla Advisor

About the Role

At Tesla, Tesla Advisors / Sales Advisors deliver an educational, immersive, and exciting experience to current and future customers. They are Tesla’s front line and brand ambassadors, supporting the mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for customers. As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla and help deliver an innovative buying experience.

Responsibilities

• Engage walk-in guests promptly and personally, opening the conversation and ensuring they feel welcome.
• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement operational policies and procedures to satisfy customer needs while helping Tesla achieve business goals.
• Understand guests’ intent and timeline to purchase and create robust customer profiles.
• Educate and excite guests by answering questions and providing tailored experiences based on interests and agenda.
• Demonstrate mastery of all Tesla products and services and local incentives for EV owners.
• Maintain a healthy sales pipeline by collecting customer contact information and scheduling test drives for individuals with purchase intent or potential.
• Regularly update the CRM system to ensure accurate and timely sales and delivery information for management.

Qualifications

• Customer service experience required.
• Positive, enthusiastic and passionate about changes in the personal transportation industry.
• Self-starter with exceptional time management skills and strong attention to detail.
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
• Passionate, ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts.
• Strong sense of team mentality and reliability.
• Strong communication skills in Thai and English.
• Demonstrated mastery of Tesla products and services; keep up with EV industry trends and local incentives.
• Ability to work evenings and weekends.
• MUST have and maintain a valid driver’s license and a safe driving record.