Client Manager - Auditor

About the Role

Great that you're thinking about a career with BSI!

Responsibilities

• Assess client's Management Systems in accordance with the standards and relevant specifications and provide effective management of a portfolio of clients to carry out assessments so clients achieve, continue to meet, or exceed their scheme requirements.
• Assist Operations Team to liaise with clients and prepare assessments and travel plans.
• Apply a risk-based approach to conduct and report assessments, and to manage results within the scheme, accreditation and BSI requirements, and other infractions in accordance with ISO 19011.
• Conduct meetings and provide progress updates to clients on pre-assessments / pre-visits, documentation reviews, initial assessments, continuing assessments, re-certification visits and results of findings.
• Review and verify acceptance of client's corrective & preventive actions plans.
• Ensure and manage clients' records and related matters to assure client satisfaction is maintained.
• Lead assessment teams as required, ensuring team members are adequately briefed to maintain quality of service and effective working relationships with clients and within the team.
• Mentor and coach new or inexperienced colleagues as needed to meet business needs.
• Follow the training plan developed by the Line Manager to reach assessor and then Lead assessor status through the prescribed program; participate in additional training based on future business needs.
• Maintain and develop assessment skills and technical and management system standards knowledge.
• Carry out any other assignments as needed to meet assessment delivery and business objectives.

Qualifications

• Qualifications and/or equivalent industry experience in the required industry sector as determined by resource planning (e.g. IRCA qualified auditor in ISO 9001 / ISO 14001 / ISO 45001).
• Thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
• High-level interpersonal skills with proven ability to communicate effectively at all levels within a client organisation and BSI.
• Proven negotiation skills to address technical issues with client management regarding assessment findings.
• Excellent presentation skills; able to present assessment findings professionally and effectively, including to senior managers.
• Energy and commitment for a demanding assessor role, working at different premises and frequently on the move.
• Learning ability to keep up with changes to business, industry, management thinking and assessment styles.
• IT skills and familiarity with basic packages including MS Word, the Internet, and e-mail.
• Strong written communication skills to produce clear, concise and professional reports within required timeframes.
• Self-organisation / self-motivation to manage workload while operating remotely from a BSI office.
• Thorough technical knowledge to interpret the language of the client organisation.
• Ability to coherently deliver training courses across the full spectrum of delegate profiles (boardroom to shop floor).
• Knowledge of individual learning styles and ability to design and develop training courses and materials using accelerated learning techniques.
• Proven administrative and organisational skills, ability to meet deadlines and manage customer expectations.
• Understanding of development processes, training needs analysis and training evaluation techniques.

Additional Information

Our Excellence Behaviours: Client-centric, Agile, Collaborative.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but prefer to conduct the interview virtually, please speak to a member of our recruitment team.