Manager, FE Production (BB)

About the Role

Imagine being part of the Production Team for the world's largest jewelry brand! We're looking for a strategic and hands-on leader who thrives in a dynamic, fast-paced production environment. You will oversee daily operations of our production unit, champion continuous improvement initiatives, and lead a team toward achieving key business goals – all while maintaining the highest standards of craftsmanship.

Responsibilities

• Take the lead in shaping best-in-class jewelry production with a customer-first mindset
• Inspire and empower a high-performing team through people-centric leadership and a culture of collaboration
• Drive operational excellence by optimizing production, reducing cost, and delivering quality with precision
• Oversee day-to-day production operations and ensure smooth execution across functions
• Drive productivity, quality, and efficiency to meet targets in cost, lead time, FROT, and rework
• Ensure accurate and consistent use of manufacturing processes, parameters, and procedures
• Lead strategic initiatives that align with Pandora's long-term vision and operational goals
• Collaborate with cross-functional teams (Quality, Facility, PEx, and Pre-production) to resolve technical issues and deliver superior products
• Coach and develop a strong internal leadership pipeline, with a focus on building local talent and high team engagement
• Be a visible leader on the shop floor—understand the challenges, make fast decisions, and build trust through communication and presence

Qualifications

• Bachelor's degree or above in Engineering or Science
• Strong leadership with proven ability to manage shop-floor operations
• Experience in managing people, resources, and projects in a complex, high-volume production environment
• Skills in problem-solving, decision-making, communication, coaching, and negotiation
• Ability to thrive in a dynamic, changing environment and inspire teams to deliver their best
• Knowledge in Lean Manufacturing, Continuous Improvement, and KPI management

About the Team

You will be part of the Production Team and report to the Director, FE Production BB who also oversees the production of front-end process. The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted by over 13,000 craftspeople who are excellent at crafting and supplying the world's largest jewelry brand.

Benefits

• Join a team that is as diverse and inclusive as our jewellery
• Foster growth and craft opportunities through our learning and development programmes
• Wide range of opportunities and benefits to ensure employees feel valued, supported, and cared for
• Transportation services available to drop you at the closest BTS station and other community areas

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople.