Partnership Manager

About the Role

We are looking for a sharp, ownership-driven senior professional to lead our Ticketing & Partnership function end-to-end. This role sits at the intersection of revenue generation, commercial partnerships, and operational excellence. You will be the person responsible for making sure the stadium fills up — and that every partner, agent, and guest has an exceptional experience. This is not a desk job. You will be on the ground at events, hosting VIP guests, managing a growing team, and making data-driven decisions that directly impact revenue.

Responsibilities

• Own overall ticketing revenue — set targets, track performance, and drive growth
• Analyze sales data to identify trends, forecast demand, and make smart pricing decisions
• Guide your team with data — no decisions on gut alone
• Monitor inventory levels to prevent overselling and maximize yield
• Develop and execute strategies to minimize fraud and scalping
• Initiate, pilot, and scale new revenue initiatives across ticketing, agents, and partnerships
• Own the full agent lifecycle — acquisition, onboarding, activation, and retention
• Ensure agent pricing integrity — no race to the bottom
• Develop and manage commercial partnerships and special event collaborations
• Lead end-to-end on partner deals: negotiation, site visits, scoping, and execution
• Build long-term relationships with agents, partners, and key accounts
• Oversee all day-to-day ticketing operations — box office, online platforms, and POS systems
• Ensure all systems run smoothly; troubleshoot and resolve issues fast
• Lead and grow a team of 10+ across Sales, CRM, LineOA, Airport, and Support functions
• Serve as host for VIP guests including executives, artists, and global business leaders
• Prepare performance reports and present insights to senior management
• Work closely with the GSV Destination General Manager on strategic priorities

Qualifications

Required

• 5–8 years of working experience in any industry
• Genuinely data-driven: read data, interpret it, and use it to guide team decisions
• Proven track record in sales, revenue generation, or commercial roles
• Experience managing agents, partners, or key accounts
• Experience leading and developing teams
• Strong communication skills in both Thai and English (business-level English minimum)
• Able to work Tuesday–Saturday, starting at 10:00; events run until 22:00 and attendance is part of the role
• Comfortable with international travel
• Strong project management skills — able to run multiple workstreams independently

Nice to Have

• Background in entertainment, hospitality, venue management, or ticketing
• Experience in business development or brand partnerships