IT Specialist

About the Company

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Summary

We are seeking a System Analyst with strong expertise in product configuration and familiarity with TM Forum (TMF) standards to join our team. The ideal candidate will act as a bridge between business requirements and technical implementation, ensuring that our systems and product catalog align with industry best practices and deliver exceptional customer experiences.

Job Description

Key Responsibilities

• Analyze business requirements and translate them into functional and technical specifications.
• Define and configure data models, attributes, relationships, and taxonomies for products, services, bundles, promotions, and other catalog entities.
• Ensure compliance with TMF standards (e.g., SID, eTOM, Open APIs) for product and service modeling.
• Collaborate with product managers, solution architects, developers, and QA teams to deliver high-quality solutions.
• Perform gap analysis and propose system enhancements to meet evolving business needs.
• Support integration of product configuration with CRM, billing, and order management systems.
• Conduct system testing, validation, and troubleshooting for product-related issues.
• Document processes, configurations, and system changes for audit and knowledge sharing.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience as a System Analyst or similar role in telecom or digital services.
• Hands-on experience in product configuration and catalog management systems.
• Strong understanding of TMF standards (SID, eTOM, Open APIs).
• Familiarity with BSS/OSS systems and service orchestration.
• Excellent analytical, problem-solving, and communication skills.

Preferred Skills

• Experience with TMF Open API implementation.
• Knowledge of microservices architecture and API-driven integration.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• Ability to work in cross-functional teams and manage multiple priorities.