Customer Service Manager

About the Company

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Since our establishment in 1958, we have a global presence of more than 100 subsidiaries. Business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," emphasizes ethical standards, customer-value creation, and people-oriented management.

About the Role

This role oversees LG service operations, coordinating administration, technicians, and parts management to ensure smooth, efficient service delivery. You will manage AR and expenses, resolve customer complaints, and maintain parts inventory.

What You'll Do

• Manage LG Branch Service operations, including administration, technician coordination, and parts management.
• Oversee Accounts Receivable (AR) and expense tracking to ensure accurate and timely financial reporting.
• Handle B2B service requests and maintain strong relationships with corporate clients.
• Address and resolve customer complaints in a timely and professional manner to ensure customer satisfaction.
• Manage parts inventory, ordering, and distribution to support service operations efficiently.

What You Must Have

• Bachelor’s degree in business administration, Engineering, or a related field.
• Minimum 5 years of experience in service operations, administration, or technical support roles.
• Experience in managing AR, expense control, and inventory systems.
• Proven track record in handling customer complaints and B2B client relationships.
• Knowledge of service processes and parts management in a technical or manufacturing environment.
• Good communication skill both Thai and English.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.