GPS Product Manager

About the Role

Responsible for Payments product performance and profitability within GPS by developing strategies, managing product lifecycle, ensuring compliance and controls, and working across stakeholders to deliver market-appropriate payment solutions.

Responsibilities

• Very good understanding of the local & international payment infrastructure, customer requirements and structure the appropriate solution.
• Responsible for the performance and profitability of Payments products & services by forming strategies and campaigns to improve profitability.
• Developing and managing payment products & services to meet market needs and contribute towards the overall GPS objectives.
• Ensure that all Payments products comply with applicable local regulations, HSBC group policies and internal procedures.
• Manage complex projects involving multiple stakeholders and demanding timelines.
• Maintain and manage the overall GPS risk and control profile (process maps, risk/control inventories, control design and operating effectiveness).
• Support governance forums (e.g., risk committees, product governance, change governance) with concise papers and recommendations.
• Drive root cause analysis, corrective action plans, owners, dates, and closure evidence.
• Coordinate responses to internal audit, external audit and regulatory requests relevant to GPS.
• Ensure an effective Operational Risk Management process is in place to avoid/reduce the level of operational risk issues/losses.
• Maintain effective and engaging relationships with different stakeholders within and outside the organization.

Qualifications

• Master’s degree in related field.
• Minimum 5 years’ experience in Cash Management Area. Experience preferable in the area of product management and risk management.
• Possesses complex project management skills.
• Strong knowledge of Payments related product sets of HSBC and competitors.
• Strong knowledge of Cash Management and how Payments complement other components under Cash Management and overall banking needs of clients.
• Ability to meet challenging budget and to work under high pressure environment.
• Analytical capability to interpret MI, spot trends, and prioritise remediation.
• Attention to detail and a strong “control mindset”.
• Demonstrated ability to interact, communicate, negotiate and convince effectively at all levels both internally and externally.
• Excellent command of both spoken and written English. Fluency in both English and Thai is mandatory.