Technician Officer

Position Summary

The Technician Officer is responsible for installing, maintaining, repairing, and troubleshooting Digital Door Locks (DDL), door hardware, and related products at customer and project sites. The role provides timely technical and after-sales support, coordinates with customers and internal teams, maintains accurate service records, and follows company safety and quality standards.

Key Responsibilities

• Work closely with the technician team.
• Provide installation and maintenance services for Digital Door Lock (DDL) and related products as per schedule.
• Provide after-hours call support according to the duty schedule, with overtime when required.
• Coordinate with the Call Center and Sales team to provide technical support and troubleshoot door hardware issues.
• Work closely with customers, project managers, and internal teams to align schedules with project timelines.
• Train and guide stakeholders, including customers, distributors, and business partners, on Digital Door Lock (DDL) installation and usage.
• Assist the technical team with Master-Keying system setup as assigned.
• Complete service reports, record work performed, and report recurring product or site issues to the supervisor.
• Prepare, inspect, and properly maintain tools, spare parts, and equipment required for each service assignment.
• Follow company safety procedures, work instructions, and quality standards while working at customer and project sites.
• Perform other technical service-related duties as assigned by the supervisor.

Requirements

• High Vocational Certificate or higher in a related field.
• Strong service mindset and logical thinking skills.
• Basic computer skills, including Microsoft Office and Excel.
• Experience with wood, steel, glass, and aluminium doors.
• Knowledge of Digital Door Lock (DDL), door hardware, installation methods, and tools.
• Strong planning, problem-solving, and communication skills.
• Able to work effectively in a team and communicate appropriately with customers.
• Able to travel for onsite service.
• Able to work overtime or outside normal working hours according to the duty schedule.
• Experience in door installation and repair, construction, maintenance, or electrical work is preferred.
• Must own a motorcycle and hold a valid motorcycle driving licence.
• Able to drive a car and hold a valid car driving licence.
• Able to use common hand tools, power tools, and basic electrical testing equipment safely.
• Able to read basic installation instructions, product manuals, and technical drawings.
• Able to use mobile applications and take clear photos for service records and reporting.
• Physically able to perform field work, including standing, bending, climbing ladders, and carrying tools or equipment safely.