Bangkok Office Operations Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The SEA Office Operations Manager – Bangkok works with the SEA Operations Chair, the SEA Operations Services Director, and the Bangkok Office Lead to deliver high-quality operations services. This is a fast-paced role covering the following areas:

• Oversee all aspects of office operations.
• Hold ultimate responsibility for the Business Support Executives, Facilities Management, and Office Services.

Operations

• Ensure all aspects of office operations run smoothly, implementing best-in-class processes across the office – from supply management to safety and security.
• Oversee the office procurement process. Establish, periodically update, and maintain the database of approved suppliers, working with Business Support Executives, and ensure the established risk management process for supplier management is followed.
• Negotiate and build relationships with key suppliers to secure the best price, quality, and service levels.
• Carry out semi-annual inspections of office premises to assess condition and identify any refurbishments or repairs required.
• For major office fit-outs, oversee all aspects of the project – including working with the appropriate committee to establish the fit-out configuration, plan, and timetable, and liaising with Global Real Estate on lease renewal and space management.

Safety & Security

• Ensure compliance with Global Security & Safety Standards, including keeping Emergency Readiness Standards current, testing the Emergency Alert system at least twice a year, and following up with the SEA Operations Services Director, Bangkok Office Lead, and Global Security in the event of any emergency.

Facilities and Meeting Management

Facilities and Meeting Management ensures office facilities are always in working order to the standard expected of a BCG office, and that all major events – EBM, Leadership and Management Team meetings, senior leadership visits, and major PA events – are properly managed.

Facilities management

• Implement processes and checklists, executed by Business Support Executives, for daily checks – especially of meeting rooms – to ensure equipment works and rooms are properly set up.
• Ensure, with Business Support Executives, that pantry and other office supplies are sufficient for employee needs.
• Ensure compliance with safety and security standards, including keeping Emergency Protocols up to date.

Meeting management

• Oversee arrangements for meetings hosted by the office, including appointing Persons-in-Charge (PIC – typically Senior Executive Assistants and Business Support Executives) as on-the-ground meeting support; briefing them and preparing/reviewing meeting checklists; negotiating hotel rates and services; and anticipating potential issues with a Plan B in place.

Budgeting

• Prepare annual budgets for all line items under the Operations function and monitor actual spending against budget, recommending a course of action when actuals run ahead of budget.

Real Estate

• Work with the Global Real Estate team to ensure capacity needs are met.
• Manage seating arrangements for a fast-growing business, designing creative options for staff and implementing agreed strategies.
• Work with real estate vendors during lease renewals to secure competitive rates.

Transformation of the Operations Function

• Support the function's major transformation initiative to increase the use of technology solutions in day-to-day activities, including implementing agreed solutions and driving adoption across Operations staff.

Special Projects

• Assist with special projects as needed, as defined by the SEA Operations Services Senior Director with input from the Bangkok Office Lead and other Senior Directors in the system.

What You'll Bring

A self-motivated individual with 10–15 years' experience, including at least 5 years at the managerial level. The successful candidate will work with a diverse group of individuals and be able to multitask and respond in a fast-moving environment. Key skill sets required:

• Excellent oral and written communication skills, with the ability to present to a senior group of leaders.
• Experience managing complex teams in a professional services organization or an organization with demanding customer satisfaction standards.
• Experience managing the office procurement process.
• Experience managing facilities or large events preferred.
• A friendly disposition, with the ability to be firm when necessary.
• Comfort working with technology to drive efficiency (Slack, Trello, Microsoft Office, etc.).