Operation Manager

Main Purpose of the Role

Based in Bangkok, The Operations Manager is responsible for the day-to-day execution of operational activities to ensure accurate, timely, and efficient support to customers and the commercial organization.

The role is accountable for leading Customer Service, Order Management, Warehouse Operations, and Logistics execution while ensuring operational KPIs are achieved, customer issues are resolved promptly, and operational risks are proactively managed.

This is a hands-on operational leadership role requiring strong execution, problem-solving capability, and close collaboration with Sales, Marketing, Finance, and 3 PL/4PL partners.

Key Responsibilities

• Lead the day-to-day execution of all customer service and order management activities to ensure operational excellence and customer satisfaction.
• Take full ownership of inventory visibility, borrowed goods, and consignment management to minimize financial risk and improve working capital.
• Manage warehouse and logistics operations to ensure reliable, efficient, and compliant execution.
• Establish a disciplined KPI management process to provide visibility and support commercial execution.
• Act as the primary operational partner to Sales, Marketing, Finance, and external logistics providers.
• Lead, coach, and develop the Operations and Customer Service teams.
• Continuously improve operational efficiency and strengthen process compliance.

Qualifications & Experience

• Bachelor's degree or higher in Supply Chain, Logistics, Business Administration, Engineering, or related field.
• Minimum 8–10 years' experience in Operations, Supply Chain, Customer Service, Warehouse, or Logistics Management.
• Minimum 5 years leading operational teams.
• Experience in medical devices, healthcare, or multinational organizations preferred.
• Strong SAP SD/MM experience.
• Proven experience managing 3PL/4PL provider.
• Strong track record in operational turnaround and process improvement.

Key Competencies

• Leadership: Strong people leadership, high ownership and accountability, decisive decision-making, ability to manage under pressure.
• Operational Excellence: Hands-on execution, strong operational discipline, customer-first mindset, sense of urgency, continuous improvement mindset.
• Business Partnership: Strong stakeholder management, ability to challenge and influence, cross-functional collaboration, commercial awareness.
• Analytical: Root cause analysis, data-driven decision making, KPI management, detail-oriented with high accuracy.

The successful Operations Manager is expected to:

• Eliminate quotation and transaction backlogs while achieving agreed turnaround times.
• Establish full visibility and control of borrowed goods and consignment inventory.
• Improve inventory accuracy and reduce write-offs through stronger operational controls.
• Build a disciplined KPI management culture with timely escalation and issue resolution.
• Strengthening 3PL/4PL provider’s performance through effective SLA and operational governance.
• Improve customer satisfaction by delivering responsive, accurate, and reliable operational support.
• Partner effectively with Sales and Marketing to accelerate revenue recognition and support business growth.
• Ensure audit readiness and full compliance with company policies, SOPs, and internal controls.