Support Engineer (Korean Speaker)

About the Role

At AppsFlyer, the Support Team is a critical part of AppsFlyer’s business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.

What you’ll do:

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication
• Work with the Customer's App development team to troubleshoot any SDK implementation issues
• Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.

What you have:

• Passion for Superior Client Experience
• Fluent in English & Korean.
• Experience in technical customer support and superior communication skills for complicated issues.
• Advanced experience (5+ years of experience) in SQL or other querying languages
• Mobile (iOS, Android) development/QA experience is a bonus.
• Logical thinking. Action-oriented with strong organizational, analytical and problem-solving skills
• Highly adaptable, fast learner, inquisitive
• Multitasking and ability to work independently

Bonus Points:

• Web / mobile marketing and digital advertising experience
• Ability to integrate, test, and troubleshoot mobile SDKs
• Understand REST APIs
• Data analysis experience
• Being referred by an AppsFlyer team member