Manager Account Management

Your role

Key responsibilities in your new role

• Manage and grow strategic customer relationships while ensuring high levels of customer satisfaction.
• Identify business growth opportunities and support revenue expansion initiatives.
• Manage, review & analyze customer forecasts, demand planning, inventory, backlog management, and supply chain activities.
• Support product lifecycle activities, including Product Change Notifications (PCN) and Engineering Change Notifications (ECN) management, New Product Introduction (NPI), product transitions, and End of Life (EOL) processes
• Collaborate with Sales, Supply Chain, Operations, Engineering, Quality, and Product teams to resolve issues and drive execution
• Facilitate and organize conference calls with teams located in Europe, China, Thailand, and other regions
• Conduct business reviews, monitor KPIs, prepare account performance reports, and manage operational and supply-related risks
• Monitor key performance indicators (KPIs) related to customer satisfaction, forecast accuracy, delivery performance, and revenue growth.

Your profile

Qualifications and skills to help you succeed

• Bachelor's Degree in Business, Supply Chain, Logistics, Engineering, or related field; Master's Degree is a plus.
• Minimum 5 years of experience in Account Management, Sales Operations, Customer Service, Supply Chain Management, or related customer-facing roles within the electronics, semiconductor, EMS, or manufacturing industry.
• Proven experience managing strategic customers and cross-functional projects.
• Hands-on experience in demand forecasting, MRP planning, supply chain operations, logistics coordination, Product Change Notification (PCN) management, New Product Introduction (NPI), Inventory management and backlog control Language Requirements would be a plus