Assistant Counter Manager, Fragrance & Beauty Products

ABOUT THE ROLE

Our Assistant Counter Manager leads an energetic and passionate team of people who are dedicated to creating experiences with our clients, responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field, corporate and global functions.

What impact you can create at CHANEL

• Lead & Develop High‑Performing Teams
  Inspire, coach, and develop Beauty Advisors and other beauty specialists through continuous feedback
  Drive onboarding, training, and succession planning with key partners
  Foster an inclusive, ethical, and high‑engagement team culture
• Drive Business & Entrepreneurial Performance
  Achieve sales targets and KPIs through analysis and action planning
  Lead by example on the floor, actively selling and servicing clients
  Grow CRM performance by building loyal and engaged client communities
• Deliver Consistent & Memorable Client Experiences
  Set and uphold high standards of the CHANEL client experience
  Create personalised, relationship‑driven client journeys
  Leverage client feedback to elevate service quality and team capability
• Ensure Operational & Financial Excellence
  Oversee staffing, inventory, loss prevention, and counter operations
  Ensure compliance with brand, VM, grooming, and audit standards
  Identify opportunities and provide insights to Area Retail Manager

You are energised by

• Leading and developing people through coaching, motivation, and empowerment
• Creating meaningful client experiences that embody CHANEL’s luxury codes
• Solving business challenges with strategic thinking, creativity, and agility
• Working in a dynamic retail environment where excellence is expected and celebrated
• Representing CHANEL with pride, authenticity, and passion

What you will bring

• Minimum 3+ years’ experience leading a beauty or fragrance frontline team, with proven people management skills
• Strong capability in coaching, performance management, and team development
• Solid commercial acumen with experience driving sales, KPIs, and CRM performance
• Fluent in Thai and English, with a positive, professional, and client‑centric personality
• Strong organizational skills, attention to detail, and comfort with digital tools
• Passion for luxury retail and delivering elevated client experiences

What CHANEL can offer you

• Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: exercise your leadership to develop strategic goals.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.