Account Manager / Senior Account Manager

About the Company

At Coface we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners!

Responsibilities

• Be a key contact for Credit Insurance and Services solutions between clients, brokers and Coface internal functions, responsible for renewing portfolio of accounts.
• Manage strategic relationships with clients and brokers, ensuring compliance and providing product/service information.
• Resolve client issues and complaints, coordinating with internal departments for timely solutions.
• Handle contract renewals, pricing negotiations, and derogation requests as needed.
• Execute and improve commercial team processes, providing input to management for development.
• Prepare analytical reports and presentations for clients and internal stakeholders.
• Attract potential customers by answering inquiries and suggesting additional products/services.
• Actively promote new products and solutions of Coface within existing clients to maximize up-selling effect.
• Manage the customer relationship throughout the client life cycle.

Qualifications

• University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry.
• Excellent communication and interpersonal skills, with proficiency in written and spoken English and Thai language.
• Broad understanding of key markets, their conditions, and competitor specifics.
• Strong analytical and presentation skills, able to convey complex commercial situations to management.
• Proficient in Microsoft Office applications and comfortable with digital tools.

Benefits

• Flexible working model after the first month: hybrid.
• Central and modern office.
• Opportunities to learn: annual training budget, language platform, e-learning platform, dedicated development program.
• Career opportunities locally and internationally within a global company.
• Health care.