Process Executive – Content Moderator -Korean Language

About the Role

Job Title: Process Executive – Content Moderator - Korean Language
Experience required: 0-3 years
Shift: 24/7 Rotational shift
Work Location: Thailand

Responsibilities

• Moderate content to ensure accurate decisions in compliance with client policies and guidelines
• Gain full understanding and in-depth knowledge of client policies and guidelines
• Review user-generated and editorial content including text, images, audio, and video
• Review sensitive content, sometimes involving graphic or disturbing material
• Analyze and identify content not in compliance and flag for action in a timely manner
• Review reported content within agreed turnaround times and quality standards
• Recognize trends and patterns and escalate issues outside established policies
• Identify improvement opportunities and propose solutions to problems
• Use market-specific knowledge and insights to suggest improvements supporting the user community
• Ensure meeting daily KPIs and that Service Operations processes are followed correctly
• Learn to work with customer internal tools and maintain a high degree of confidentiality while meeting strict deadlines

Skills / Required Skills

• Ability to work independently and in a team-oriented environment
• Experience with social networking; Internet savvy and interested in social media and current events
• Quick learner, adaptable to new processes, concepts, and skills
• Organized with good time and task management
• Strong attention to detail and desire to deliver accurately and efficiently
• Neutral mindset toward different content that needs classification and comfortable working with explicit and sensitive content
• Result-oriented, self-motivated, inquisitive, with excellent analytical and research skills
• Good communication skills in English and Korean
• Willing to work in a 24x7 rotational shift environment

About the Company

Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.